Our dispatch of orders
|In stock items||Normal.|
|Remote stock items||Normal. Occassional 1 day delay due to late arrival of supplies.|
Carrier transit times
|Postal parcels||Parcels leave Denmark with no delays. Delays can occur in or on route to destination country due to Covid-19.|
|Tracked Letters||Tracked letters leave Denmark with no delays. Delays can occur in or on route to destination country due to Covid-19.|
January 21 2021 10.51 CET
DaCapo Audio is now VAT registered in Norway and will collect 25% Norwegian VAT on orders to Norway. This is great news for our close friends in Norway.
When all ordered items are under 3000 NOK in value, shipments will not have to pay delivery duties and fees on import and it will not be delayed in customs. Any item above 3000 NOK on your order means delivery duties are paid on import and fees will be added.
January 1 2021 14.59 CET
Because of Brexit we only ship orders with a value over 135 GBP to UK. Orders to all other countries are served as normal.
December 23 2020 14.16 CET
The last shipments to go out before Christmas are being prepared right now and we will take two days off after that to celebrate Christmas. No shipments are going out on December 24 & 25. All orders will be processed on Monday December 28.
December 21 2020 15.04 CET
We are busy but still manage to process orders with no delays on our end. We continue to do so on the 22. and 23. before we take a few days off to celebrate Christmas. All new orders after 14 CET on December 23 will be processed on Monday December 28.
December 17 2020 12.20 CET
Delivery before Christmas is still possible. Choose DHL Express as shipping option on checkout for next business day delivery of in stock items. Items that are not in stock may no longer reach you before Christmas, because we need 2-3 business day to source them from our suppliers. We are still receiving supplies every day so you item may be in stock later today or tomorrow. Otherwise please just ask us.
Please note that we ship orders all together, so the dispatch time of the slowest items determines overall dispatch time.
December 11 2020 16.15 CET
Julie was busy packing orders today. Despite the extra volume from shopping season everything is handled in a timely manner. You can even still have a new stylus or cartridge before Christmas. With DHL Express we can deliver in stock items next day in most of Europe and in two days in North America.
December 8 2020 14.32 CET
DHL Express now takes up to two business days to the UK. According to DHL the UK borders are extremely busy these days. Other European countries are still "Next business day". We raise the yellow flag in the current status.
December 8 2020 11.14 CET
We now ship to Israel again. Shalom! Deliveries to Israel are serviced with both Tracked Letter and DHL Express. DHL Express takes 2-3 business days from Denmark to Israel.
December 8 2020 10.32 CET
With only a couple of weeks till Christmas we want to give an in-depth update on the shipping status.
In general orders are processed very smoothly and you can still have a new needle or cartridge for Christmas. And who wouldn’t want that? In fact with our DHL Express option you can have it anywhere in Europe already tomorrow if you order in stock items before 14 CET today.
On our end we are shipping orders with practically no delays. In stock items ship the same day when ordered before 14 CET. Items we need to order from remote stock take 2-3 days before we can ship them out. In rare cases we see a one day delay on getting deliveries in, but that’s about as bad as it gets when you see our yellow availability check mark.
So far so good.
Although we would love to hand over your new precious cart or needle to you personally we have to leave that in the hands of others. We wrap and pack the best we can and hand it over to a DHL courier or postal officer.
It is no secret that the postal services throughout Europe experienced their share of troubles due to Covid-19. Remarkably we actually see pretty decent shipping times now. ( All our shipments are tracked so we know ).
But at its worst it was clear we had to do something, so we started offering DHL Express shipping. That means next day delivery everywhere in Europe. 3 days to North America.
If you glance over our recent Trustpilot reviews you will see that our customers love this option. The best thing is that for most countries in Europe we actually offer this as the default option now - with no extra cost over postal parcel service.
DHL Express is much more expensive to us, but we choose to spend the money so our customers can still have their needles, carts and accessories - even under Covid-19. Check our delivery rates to see what your cost is. In general, the more you buy, the more we can subsidise the shipping cost.
For the countries closest to us ( We are based in Denmark ) we still use postal services for parcels. They arrive fairly quickly at a low cost. You can still choose DHL Express next business day delivery, but it is at an extra cost.
Finally, for the small orders we offer tracked letters. They are inexpensive (3-5 euro) but also the slowest option. By now there is a chance they will not arrive before Christmas, so be careful if you expect to listen by Christmas. In that case you should really go for DHL Express instead.
As mentioned, we track everything and we see that these tracked letters mostly arrive on time and sometimes even remarkably fast. But unfortunately we also see them get stuck somewhere in Europe for weeks. They always leave Denmark in 2 days, but delays can happen on their way to the destination country.
One more thing about tracked letters is that we sometimes need to add a day or two before we ship your items. We need to ship tracked letters in large bulks and we are not able to do that every day. When you choose your desired shipping method we will remind you of this possible delay if a tracked letter is an option.
So now you know the good, the bad, and the ugly about the delivery situation. Everything within our powers is good and for the things outside our powers - now you can make an informed decision for yourself.
Finally we are here to help, so let us know if you have any questions. Have a great (sounding) Christmas!
December 2 2020 15.30 CET
We opened up for orders from Brazil and Mexico. Both countries are serviced with Tracked Letter and DHL Express delivery.